SHIPPING & RETURNS
How do you know when your order has been shipped?
We do our best to ship within 3-5 business days, (often sooner), unless the product you purchase says otherwise in its description. For example, pre-orders or custom orders will specify when they are expected to be ready to ship.
Orders ship via Canada Post. When your order has been brought to the post office you should receive an automated email from us to let you know.
Is there tracking?
Light, flat packages, including a single book, ship as lettermail, while larger orders ship as parcels. Tracking is typically not included. Why? It’s quite expensive in Canada and we want to help keep your shipping affordable.
You can see the standard shipping times for Canada Post here. The range is typically 2 to 7 business days (though it can vary), depending on how close you are to Turner Valley, Alberta, Canada.
If you would like to know if your package has tracking info, or would like a better idea as to when your package should arrive, please email us at email@example.com..